Assistant Automotive Service Advisor

Serving as an assistant to the primary point-of-contact for all automotive service and repair matters for customers and a direct point of contact for the Pre-Owned Managers, the Assistant Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer and Pre-Owned Manager problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer/Pre-Owned Managers and the technician(s) in terms of service delivery. The ideal Assistant Service Advisor has an unrestricted driver's license and clean driving record, a strong mechanical aptitude, at least one year of dealer-level or large facility experience, post secondary automotive training, certification by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and a strong technical and customer service performance record.
Meets/greets customers in person or on phone
Arranges prompt and accurate diagnosis of reported problem
Makes best-value repair recommendations based upon nature of the problem
Manages delivery of required repair action by successfully setting and managing customer and Pre-Owned Manager expectations
Maintains documentation, including PO, invoices, work orders, reports, etc.
Enforces organizational safety standards
Ensures appropriate parts inventory is maintained
Promotes a "white-glove" environment to showcase the repair facility
Takes ownership and accepts accountability for delivering outstanding service levels
Handles necessary cashiering functions
Works with the Pre-Owned Managers on all internal ROs
High school diploma or GED required; post secondary education or coursework desired
Certification through the National Institute for Automotive Service Excellence desired
One year of experience in a dealership or large facility repair organization
Broad scope of automotive mechanical/electrical knowledge
Verifiable customer service performance record and/or training required
An impressive work ethic
Neat, clean, and professional appearance
Unrestricted driver's license and clean driving record
Health Insurance
Life Insurance
Personal Days

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Assistant Automotive Service Advisor
Winter Haven, FL Jarrett Automotive Group
Service Advisor / Automotive Service Consultant
Bradenton, FL Firkins Chrysler Jeep Dodge Ram
Service Advisor - Experienced - Sunset Automot...
Sarasota, FL Sunset Auto Group
Service Advisor / Automotive Service Consultant
Jacksonville, FL Ram Country CDJR of Fort Stockton
Automotive Service Department Assistant-Appoin...
Sarasota, FL Sunset Auto Group