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Assistant Automotive Service Advisor

Serving as an assistant to the primary point-of-contact for all automotive service and repair matters for customers and a direct point of contact for the Pre-Owned Managers, the Assistant Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer and Pre-Owned Manager problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer/Pre-Owned Managers and the technician(s) in terms of service delivery. The ideal Assistant Service Advisor has an unrestricted driver's license and clean driving record, a strong mechanical aptitude, at least one year of dealer-level or large facility experience, post secondary automotive training, certification by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and a strong technical and customer service performance record.
RESPONSIBILITIES
Meets/greets customers in person or on phone
Arranges prompt and accurate diagnosis of reported problem
Makes best-value repair recommendations based upon nature of the problem
Manages delivery of required repair action by successfully setting and managing customer and Pre-Owned Manager expectations
Maintains documentation, including PO, invoices, work orders, reports, etc.
Enforces organizational safety standards
Ensures appropriate parts inventory is maintained
Promotes a "white-glove" environment to showcase the repair facility
Takes ownership and accepts accountability for delivering outstanding service levels
Handles necessary cashiering functions
Works with the Pre-Owned Managers on all internal ROs
QUALIFICATIONS
High school diploma or GED required; post secondary education or coursework desired
Certification through the National Institute for Automotive Service Excellence desired
One year of experience in a dealership or large facility repair organization
Broad scope of automotive mechanical/electrical knowledge
Verifiable customer service performance record and/or training required
An impressive work ethic
Neat, clean, and professional appearance
Unrestricted driver's license and clean driving record
BENEFITS
Health Insurance
Holidays
Life Insurance
Personal Days
Vacation
401(K)


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