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Quick Lane Automotive Service Advisor

Serving as the primary point-of-contact for all automotive service and repair matters, the Quick Lane Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery. The ideal Quick Lane Service Advisor has an unrestricted driver's license and clean driving record, a strong mechanical aptitude, at least one year of dealer-level or large facility experience, post secondary automotive training, certification by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and a strong technical and customer service performance record.
RESPONSIBILITIES
Meets/greets customers in person or on phone
Arranges prompt and accurate diagnosis of reported problem
Makes best-value repair recommendations based upon nature of the problem
Manages delivery of required repair action by successfully setting and managing customer expectations
Maintains documentation, including PO, invoices, work orders, reports, etc.
Enforces organizational safety standards
Ensures appropriate parts inventory is maintained
Promotes a "white-glove" environment to showcase the repair facility
Takes ownership and accepts accountability for delivering outstanding service levels
QUALIFICATIONS
3+ years of previous Tire Store experience desired
High school diploma or GED required; post secondary education or coursework desired
Certification through the National Institute for Automotive Service Excellence desired
One year of experience in a dealership or large facility repair organization
Broad scope of automotive mechanical/electrical knowledge
Verifiable customer service performance record and/or training required
An impressive work ethic
Neat, clean, and professional appearance
Unrestricted driver's license and clean driving record
BENEFITS
Health Insurance
Holidays
Life Insurance
Personal Days
Vacation
401(K)

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