Claim Senior Adjuster - Specialty - Construction Defect (Open to Remote)
The Claim Senior Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. Processes complex or highly complex claims on a routine basis. May specialize in liability, property or catastrophe claims and may be assigned to either a desk or field adjusting team.Compensation Minimum:
$59,600.00/YearCompensation Maximum:
$95,400.00/Year
Compensation may vary based on the job level and your geographic work location.
Job Level Summary
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
- Solves complex problems.
- Works independently, receives minimal guidance.
- May lead projects or project steps within a broader project or may have accountability for an on-going activities or objectives.
- Acts as a resource for colleagues with less experience.
- Level may stabilize for many years or until retirement.
Primary Accountabilities
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
- Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
- Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
- Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Responds to customer inquiries, makes appropriate decisions and closes file as needed.
- Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
- Makes independent decisions and self-supervises most files and recognizes when assistance is needed.
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
- Serves as a mentor and subject matter expert for less experienced adjusters.
Physical Demands
- This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
- This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).
Specialized Knowledge &a; Skills Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated experience handling 1st and 3rd party, multi-line claims.
- Demonstrated experience handling simple to moderately complex.
- Extensive knowledge and understanding of policies and endorsements.
- Extensive knowledge of each phase of the claim handling process.
Education &a; Licenses
- Valid driver&s;s license required plus an acceptable driving record.
- Obtain state specific property casualty claims staff adjuster licensing as required.
Travel Requirements
- This position requires travel up to 5% of the time.
Working Conditions
- This position requires the ability to work in high, precarious places between 1 and 33% of the time.
- This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).
- Two years of Construction - General Liability experience is required, including products-completed operations, contract interpretation, negotiation, evaluation, and resolution strategies.
- Must have an adjusters license
- Technical writing skills required
- Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.
- The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
#LI-JA2Estimated Salary: $20 to $28 per hour based on qualifications.
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